Terms of Use

This page sets out the terms and conditions that govern use of Arena’s online casino and sportsbook services in Canada. It describes the relationship between Arena and users, explains basic platform rules, and clarifies responsibilities on both sides. By accessing or using our services you agree to these terms, and we ask that you review them carefully before registering or placing bets.

Account responsibilities

Users are responsible for maintaining accurate account information and securing their login details. We allow one account per person unless otherwise authorised; creating multiple accounts or sharing credentials may lead to suspension and forfeiture of funds. You must notify us immediately if you suspect unauthorised access. We may temporarily restrict account activity while verification or security checks are in progress.

Account verification may be required before deposits, bets, or withdrawals. Verification typically involves identity and address documents. If you fail to provide requested documentation in a timely manner we may limit or close your account and withhold withdrawals until checks are completed.

Eligibility requirements

To use Arena you must meet legal gambling age requirements in your province or territory and be located where our services are permitted. Persons who are self-excluded, subject to a gambling ban, or otherwise prohibited from gambling under local law must not open an account. We reserve the right to refuse or close accounts that do not meet eligibility criteria.

Acceptable platform use

Users must not engage in fraudulent or abusive behaviour, including but not limited to collusion, chip-dumping, bonus abuse, or attempting to manipulate outcomes. Money laundering and using the platform for unlawful purposes are strictly prohibited. We monitor activity for suspicious patterns and may suspend accounts, seize funds, or report activity to appropriate authorities where required.

General bonus and promotion rules

Promotions, welcome bonuses, free spins, and other offers are subject to specific terms that apply to each promotion. These terms may include wagering requirements, game restrictions, maximum bet limits, and expiry dates. We do not set out full promotional rules here; you must read the relevant promotion T&Cs before opting in. Bonus abuse or false information may result in voided bonuses and closed accounts.

Deposits and withdrawals

Available payment methods, deposit and withdrawal limits, processing times, and fees may vary depending on your location and chosen method. We may require additional verification before processing withdrawals and may place holds on transactions where necessary to conduct security checks. We aim to process valid withdrawal requests promptly, but processing times can vary.

Dispute resolution

If you have a question or dispute, please contact our support team at [email protected] so we can investigate. We will aim to resolve issues fairly and promptly. If a complaint remains unresolved you may consider independent legal advice or other dispute resolution options available in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, communicated to account holders. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. It is your responsibility to check this page regularly for any updates.