Player Privacy Policy

This Privacy Policy explains how Arena collects, uses, stores, and protects personal information for users in Canada. We value your privacy and aim to be transparent about the types of data we handle, why we need it, and the choices available to you. This page covers account data, technical information, transactional records, cookies, third-party sharing, and how you can access or correct your information.

Types of Data We Collect

We collect several categories of information to operate our online casino services, process transactions, and keep accounts secure. The main categories are personal data, technical data, and transactional data.

Personal Data

Personal data may include your name, date of birth, contact details, government ID where required for verification, billing and payment information, and account credentials. We collect this information when you register, verify your identity, or contact support.

Technical Data

Technical data covers IP address, device identifiers, browser type, operating system, crash reports, and usage data such as pages visited and session length. This data helps us maintain the site, improve performance, and prevent fraud.

Transactional Data

Transactional data includes deposit and withdrawal records, payment method details, wager history, game activity, wins and losses, and any communications related to transactions. We keep these records for account management, payments, and regulatory compliance where applicable.

How We Use Your Information

We use personal and technical data to provide and improve our services, process payments, verify identity, detect and prevent fraud, and respond to support requests. Transactional data is used to manage your account, process withdrawals, and maintain accurate records. We may also use aggregated or anonymized data for analytics and product improvement.

Data Protection Practices

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure. Access to personal data is restricted to authorized personnel and third parties with legitimate business needs. While no system is completely secure, we regularly review security measures and monitor for suspicious activity.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to recognise your device, remember preferences, and analyse site usage. Cookies help with login persistence, fraud detection, and tailored content. You can manage cookie preferences through your browser settings, though some features may require cookies to function correctly.

Information Sharing and Third Parties

We may share personal information with service providers who help operate the platform, such as payment processors, identity verification providers, security vendors, and customer support platforms. We require these partners to handle data securely and only for specified purposes. We will not sell your personal information. We may disclose data where required by law or to respond to lawful requests from regulators or law enforcement.

User Rights

Residents of Canada have rights to access, correct, or request deletion of their personal information where applicable under local law. You may also object to or restrict certain processing activities and request a copy of your personal data in a portable format.

Access, Correction and Deletion

To access, correct, or request deletion of your data, contact us at [email protected]. We will verify your identity before acting on requests and provide instructions or forms if needed. Certain records, such as transactional or compliance-related data, may need to be retained as required by law.

Privacy Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will post a revised policy on the site and indicate the date of the latest update. Continued use of our services after changes indicates your acceptance of the revised policy.