Arena Casino Responsible Gambling

At Arena we are committed to safer gambling for everyone who uses our services in Canada. We prioritise player safety and controlled play, and we provide clear tools and guidance so customers can manage their activity, set limits, and step away when they need to. Our approach is practical, private, and focused on keeping play within each person’s comfort zone.

Player protection principles

We aim to keep account activity transparent and under the player’s control. We respect privacy and handle requests for limit changes or self-exclusion promptly. We encourage responsible use and expect customers to play only with money they can afford to lose.

Activity-control tools

We offer a range of tools that help you control your play. These include deposit limits, loss limits, session timers, and temporary account breaks. Tools are available in your account settings and can be adjusted to suit your needs. If you need help setting them up, our support team can assist.

Deposit limits

Players can set daily, weekly, or monthly deposit limits to manage how much they add to their account. Limits are applied at the account level and are intended to prevent overspending. Changes to increase limits may be subject to a cooling-off period to encourage considered decisions.

Loss limits

Loss limits help you cap net losses over a chosen period. This feature is useful for people who want to control total spending rather than deposit activity. Loss limits can be set alongside deposit limits and are reviewed in your account settings.

Time limits and breaks

Session timers and reality checks remind you how long you have been playing. You can set daily or session time limits and request short breaks or longer account freezes. Taking regular breaks is an effective way to keep play in balance.

Self-exclusion

If you decide you need to stop playing for a while, self-exclusion is available. Self-exclusion closes access to your account for a chosen period and can be activated by contacting support. We will respect your decision and provide information on next steps and available help services.

Signs of problematic behaviour

Warning signs include chasing losses, playing for longer than intended, spending beyond your means, hiding play from family, or prioritising gambling over other responsibilities. If you notice these signs in yourself or someone else, consider using our control tools or seeking support.

Practical tips for staying in control

Set realistic deposit and time limits, keep a budget, avoid gambling when stressed or under the influence, and use session reminders. Regularly review your account statements and activity to stay aware of your habits.

Professional help and support organisations

If you need further support, contact your provincial or territorial gambling support services, local health services, or Gamblers Anonymous. Trained counsellors can provide confidential advice and practical strategies. If you are unsure where to start, our support team can point you to local resources.